Introduction

Within the framework of the use of its services and in particular of the services accessible on its website, its mobile site, its online store and its mobile applications, Casa-de-vicky, in its capacity as data controller, is likely to collect and process personal data concerning you.

We are committed to respecting the privacy of prospects and visitors to our website, mobile site, online store and mobile applications.

All personal data processing implemented within the framework of the accessible services complies with the local regulations applicable to the protection of personal data and in particular with the provisions of the amended “Data Protection Act” of January 6, 1978 and the General Data Protection Regulation (EU Regulation 2016/679) or “GDPR”.

What are our privacy commitments?

Casa-de-vicky undertakes to guarantee a high level of protection of the personal data of its customers, prospects, users of its website, mobile site, online store and mobile applications and of any other person whose personal data it processes.

Casa-de-vicky is committed to respecting the regulations applicable to all personal data processing that it implements:

  • Your personal data are processed in a lawful, fair and transparent manner;
  • Your personal data is collected for specified, explicit and legitimate purposes and is not further processed in a way that is incompatible with those purposes;
  • Your personal data are stored in an adequate and relevant manner and are limited to what is necessary for the purposes for which they are processed;
  • Your personal data is accurate, kept up to date and all reasonable steps are taken to ensure that inaccurate data, having regard to the purposes for which it is processed, is erased or rectified without delay.

Casa-de-vicky implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk inherent in its processing operations, to meet regulatory requirements and to protect the rights and data of the persons concerned from the outset of the processing operations.

 

What personal information do we collect?

A – Depending on the purpose of the collection

The personal data we collect varies depending on the purpose of the collection and the Service we are providing to you. Generally, we may collect the following categories of personal data directly:

  • personal information, such as your last name, first name, e-mail address, mailing address and telephone number(s);
  • the identifiers used to access your online account, i.e. username and password. This is necessary for us to create a personal user account;
  • exchanges with us, which may include details of conversations through chat, customer service ;
  • demographic information, such as your age, gender and lifestyle preferences (including your favorite products and your interest in them);
  • browsing history, such as the pages visited, the date of the visit, the location during the visit, or the IP address;
  • payment information when a purchase or reservation is made on one of our websites, online stores, or applications. Usually the invoice with your name, billing address and payment details such as your credit card or bank account;

We may also collect personal data about you indirectly when you share content on social networks, websites, stores or applications related to our products and services, or respond to our posts and promotions on social networks.


B – Personal data concerning minors

Casa-de-vicky does not collect or process personal data from children under the age of 18 without the prior consent of the child’s parents or guardians. If personal data concerning children are collected via our website, mobile site, online store and mobile applications, parents or holders of parental authority have the possibility of objecting to this by contacting us at the address indicated at the bottom of this page.

How are personal data collected?

A – Means of collecting your data

Within the framework of our relations, you are likely to communicate your personal data to us by various means and in particular on our website, mobile site, online store and mobile applications during your internet browsing, purchases, reservations, by filling in the various collection forms, when subscribing to the e-newsletter, when creating an account, when applying for a job, when posting comments on our social network pages, when making any contact with our establishment or when transmitting your personal data to us in any other manner.

B – IP Address

The IP address is a series of numbers that is automatically assigned to your computer by your Internet service provider each time you connect. Each time you visit the site, our servers record your visit. We collect IP addresses in order to analyze trends on the site. We do not transmit any personally identifiable information, which means that your session will be recorded, but will remain anonymous to us. We may use your IP address in cooperation with your Internet Service Provider to identify you in the event that we need to enforce the Terms of Use to protect our services, customers or to comply with applicable laws.

C – Cookies

In order to constantly improve the quality of the services offered on our website, mobile site, online store and mobile application and their adequacy with your expectations, Casa-de-vicky may use “cookies”, text files used to identify your terminal when you connect to one of our services. The deposit of cookie or tracer in your terminal (computer, tablet, smartphone, etc..) allows Casa-de-vicky to collect information and personal data, according to your choice of settings of your terminal.

Types of cookies used :

  1. Cookies essential to the use of the site
    They allow you to use the main features of the site, such as purchasing or booking services for example. By disabling the use of cookies, you will no longer be able to take advantage of these features. The information stored may not be used for commercial purposes.
  2. Site performance cookies
    Performance cookies allow us to optimize our website and to detect any technical problems you may encounter. They allow us to collect information about how you use the site, such as the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks on an area of the site. The information stored may not be used for commercial purposes.
  3. Feature cookies
    These cookies allow the site to remember choices you have made (such as your username, language choice, or region) and provide more accurate and personal features. These cookies can also be used to remember changes made by the user, such as text size or font. They may also be used to provide services that you have requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies can be made anonymous and cannot track your browsing activity on other sites. By using our website, you agree to receive such cookies on your device.
  4. Advertising marketing cookies
    These cookies collect information about your web browsing habits in order to provide you with ads that are tailored to you and your interests. They also allow us to limit the number of times you see an advertisement and help us measure the effectiveness of our advertising campaigns. They are usually installed by advertising networks with the permission of the website operator. They remember the visits made to a site and share this information with other companies (advertisers for example). Targeted or advertising cookies are often tied to site features provided by the partner company. Information is collected and shared with third parties to provide audience targeting and optimization solutions for advertisers and publishers. No personal data is collected and an individual cannot be identified through the data collected.
  5. Cookies from third party websites and social networksem,
     Our website contains links and/or content to other websites and social networks, and we do not know what cookies are used by them. For more information, please see the information provided by these third-party sites and social networks about their own cookies.

D – Respecting your privacy

We are committed to protecting your privacy and respect the following 2 principles. – We do not associate any information with your cookies that can directly and personally identify you. Cookies do not allow us to know your address, date of birth, telephone number or any other information that could identify you. – We do not provide any personal information to advertisers or third party sites that display our ads based on your interests.

E – Links to third party sites

Our website, mobile site, online store and mobile applications may contain links to third-party websites. We are not responsible for the collection, use, management, sharing or disclosure of data and information by these third parties. The provision of information on third party sites is governed by the privacy policy and terms of use of those sites. We recommend that you read the privacy policies of these websites before submitting any personal information.

What is the purpose of the data that may be collected?

Your data is mainly used for reservation and purchase purposes (supply of services, specific services and products), canvassing, loyalty, animation, commercial information, satisfaction surveys, organization of contests, new services and products intended to improve your customer experience within our establishment, statistical studies, recruitment, after-sales service, processing of your requests and/or complaints. In addition to cases where your consent has been obtained (in particular to send you personalized offers), the processing of your data for the various purposes mentioned above is notably necessary:

  • To ensure the performance of the benefit contract;
  • To comply with a legal obligation; – For the purposes of the legitimate interests pursued by our establishment (in particular to develop new services and offers, improve customer service…). Specifically, your data is used:
  • To enable you to benefit from all the services available on the website of our establishment, its mobile site, its store and its mobile applications: creation of a user account, e-newsletter, management of reservations, assistance and complaints, management of loyalty programs, etc. ;
  • To enable you to browse our websites;
  • To best match our information, notifications, offers and other services to your interests;
  • To facilitate the completion of administrative formalities related to the reservation and purchase.

How long will your data be kept?

Casa-de-vicky undertakes to keep your personal data for a period not exceeding that necessary for the purposes for which they are processed.

The retention periods are defined according to the purposes of processing implemented by Casa-de-vicky and take into account in particular the applicable legal provisions imposing a precise retention period for certain categories of data, any applicable limitation periods as well as the recommendations of the CNIL concerning certain categories of data processing.

Who may have access to your personal data?

A – Recipients of your data
The data collected on our website, mobile site, online store and mobile applications, are communicated to casa-de-vicky

How to exercise your rights?

In accordance with the applicable regulations on the protection of personal data, you may, at any time, exercise your rights of access, rectification, deletion of data concerning you as well as your rights of limitation and opposition to the processing and portability of your personal data. In addition, you have the legal right to define directives concerning the fate of your personal data post mortem. In addition, any person who was a minor at the time of the collection of his or her personal data may obtain its deletion as soon as possible.

These rights can be exercised by mail to the following address: casa de vicky

Calle trebole10/3

11500 EL PUERTO DE SANTA MARIA ,SPAIN

In this context, we kindly ask you to accompany your request with the elements necessary for your identification (name, first name, e-mail) as well as any other information necessary to confirm your identity. You also have the right to appeal to the Commission Nationale de l’Informatique et des Libertés (CNIL) in the event of a violation of the regulations applicable to the protection of Personal Data and in particular the RGPD.

Computer security / securing transactions

Ensuring the security and confidentiality of the personal data you entrust to us is a priority for Casa-de-vicky. We implement all technical and organizational measures that are appropriate to the nature, scope and context of the personal data you provide to us and to the risks presented by their processing, in order to preserve the security of your personal data and, in particular, to prevent any accidental or unlawful destruction, loss, alteration, disclosure, intrusion or unauthorized access to such data.

We offer a secure online payment system using the latest technology. Casa-de-vicky strives to fight against identity theft practices on the Internet. This is why we use, for example, a device to detect fraudulent payments made by credit card. This device is designed to protect you in case of loss or theft of your bank card.

The security and confidentiality of personal data depend on the good practices of each individual. This is why we invite you not to communicate your passwords to third parties, to systematically disconnect from your profile and your social account (especially in the case of linked accounts) and to close your browser window at the end of your work session, especially if you access the Internet from a computer shared with other people. This will prevent other users from accessing your personal information.

Contact us

If you have any questions about this policy or about how Casa-de-vicky handles your personal data, please contact us at info @casa-de-vicky.com

Changes to the declaration

Casa-de-vicky reserves the right to adapt the personal data protection policy. When we make material changes to this Statement, we will post a link to the Statement on the home page of our site.